Customer reviews of Southwick Car Centre

By Karen L on 11 June 2019 | Purchase not verified

For the second time in a week I stopped at the showroom today. I had seen a mini on my previous visit and in Auto trader. The salesman was in the office I had to go into speak to him. I told him my meagre budget he advised they had nothing in that price range he didn't seem interested and didn't bother to check for any flexibility in my budget. I enquired about the mini it was £500 over my stated budget. I advised I was a cash buyer and asked to look inside the mini. I have just had a pay out on my insurance and have a 2018 mini as a courtesy car unfortunately my budget doesn't run to a 2018 model. So I wanted to see how the older model ran in comparison BUT I was told I couldn't have a test drive unless I was going to buy today! Well without driving the car how would I know....I was told the manager does not like people to test drive unless they are buying. Well my money is still in my pocket and the potential for an up sale for any keen salesman as long as its not Southwick.

By Mr K on 06 October 2018 | Purchase not verified

A very smooth transactiona great car,just a shame they couldn't be bothered to valet the car or do there pre-delivery checks,as well collected vechile in the same condition from when left it after placing are deposit, as the back seat was still covered with debris and tyre pressure light was still on after our first test drive

By Mitchell A on 29 September 2018 | Purchase not verified

Just bought a ford Kuga from Southwick, very approachable Guys no hassle fare part ex price would recommend them

By Brian P on 30 August 2018 | Purchase not verified

Brought my second car from here in March. Not a great experience. The car wasn't properly prepped, paint problems weren't picked up, brake pads and disks were worn, only discovered when the car was serviced by another garage. "One owner cars" doesn't mean one driver cars. My car was an ex-leasing company car, goodness knows how many drivers it has had?

By Mike B on 09 August 2018 | Purchase not verified

Not impressed, drove an hour and three quarters to get there, to look at a car advertised as having a sunroof, only to find it didn't have one! Then when inspecting the car, found a lot of damage around the door posts, and a tear in the leather seat, none of which was mentioned in the description. The salesman said that he hadn't even looked at the car, and would not budge on price, just removed the sunroof from the description! we will not be going back there again.

By Sheena M on 21 July 2018 | Purchase not verified

Saw car advertised on autotrader, contacted them and expressed my interest was then told that if I wanted to hold the car I would have to pay a non refundable holding deposit of £500, I asked for pictures was sent two of minor defects,refused to pay the deposit but luckily the car was still available on the day I got there. When I arrived was handed a key and told to go look at the car which I did for 30 minutes without any kind of customer service, the car had obviously been in an accident and had a very poor repair this was not described previously then when I approached the staff to ask about test drive he was very rude and unprofessional. Test drive proves car was in bad way, pulling to one side when breaking, noisy engine. This was a 2016 vehicle. I drove 4 hours to view this car and it was a total waste of time, and to receive such poor customer service is unsettling. Mot done on the same day but two front tyres were worn. Terrible experience will never use this company again.

By Richard E on 26 June 2018 | Purchase not verified

Bought a great car with low miles at a very good price. The dealer gave me a good price for my car too. I discovered later that the new car had no SD card for the SatNav. I inquired at Seat who quoted over £100. I called Southwick who ordered the card and sent it to me at their expense with no quibbles. Highly recommended.

By Ellouise B on 18 June 2018 | Purchase not verified

Good sales technique rubbish aftersales. Serviced by main dealer thats a laugh when i picked the car up it had not been serviced for 2 years which cost me nearly £350 after, your charged for the warranty which your not told about, neither are you told that the 3month warranty does not cover a tow in ( as ours needed after breaking down a couple months after purchase) which took 3 weeks to rectify. Living over 60 miles away I was not going to drive a barely driveable, engine smoking car back to the garage.They did offer a tow in a few days later( which you have already paid for in the warranty if you think about it) . I had to ring almost a week later to be told its here ready and waiting .I said I could not collect owing to my job as i work away, 2 weeks later after a supposed phone call which we never received the car was driven back by the garage filthy dirty and using OUR fuel, keys through letter box and no paperwork regarding the fault despite asking for it!! Dubious. Avoid.

By T B on 03 June 2018 | Purchase not verified

This garage does not seem reputable to say the least, this CRV was advertised on both autotrader and another’s site for 11,500.00. We equipped to view this by email with no response and now the vehicle has gone up in prise to over 15,000.00 Really not impressed by this kind of dealership, I would think twice and double check everything when dealing with them

By Jasmin S on 12 September 2017 | Purchase not verified

I found my perfect car at southwick car centre. One owner from new, low mileage, reasonably priced and just the right colour too. I drove in, parked my car and browsed the forecourt. I was left to browse in my own time. I put down a deposit to secure the car and arranged a date for collection. There were 5 minor faults that I asked to be corrected before picking up the car. I was unable to collect the car on the specified date due to my work commitments. After inspecting the car 1 of the minor faults (a missing aerial) had not been replaced. Informed the salesman and within a couple of hours of leaving the car centre I had a new aerial posted through my letter box. The car is just perfect, drives beautifully, has been valeted to an amazing standard and I'm thrilled to bits with the service from the moment I drove in. A fantastic service!